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[Justin C. Sherrill]

Jeroen Ruigrok/asmodai wrote:

> I didn't find RT to be easily customizable.  The perl was not clean enough
> for me/in my opinion to make hacking easy.
> 
> I found this was easier with Bugzilla.
> 
> For information: I first started with hacking on RT for a couple of
> weeks/months before I went with BZ.

I've found RT has improved greatly with the 3.2 release.  Also, all the
changes I've wanted to do have been possible without having to modify the
underlying source; the web interface can handle it, as it should be.

Either way, the proof will be if I can get a example working.