Test Bugzilla bug tracker

Justin C. Sherrill justin.sherrill at gmail.com
Wed Aug 18 07:05:10 PDT 2004

Joerg Sonnenberger wrote:

> I don't know if there are any issue trackers out there which support
> (a) adminstrative handling of entries like opening/closing of entries
>     for a limit set of people
> (b) additions of comments / annotations to existing reports for all
>     registered users

Request Tracker (www.bestpractical.com) is the other product I was looking
at.  I've been using this at work for a while now, so I'm more familiar
with this than Bugzilla.

RT uses an email as the base "ticket" in the system; it's originally
oriented towards support mail, but with some custom fields, it could work
as a bug tracker. 

Interestingly, you can associate an email address with a 'queue', so that
customers can send mail to an address, and then replies can be made through
email or through a web interface, or comments can be made internal to the
bug system.  It may be possible to, for instance, subscribe a RT-facing
email address to bugs@ and then tickets will be created and updated by
regular bugs@ traffic, in addition to anything added manually to the queue
in RT.  This way, people still can use bugs@ but the matters brought up on
the list can be tracked and classified independent of the user.

I'll test this out and see how workable it is.

More information about the Submit mailing list